gbajbb Privacy Policy

1. Introduction

gbajbb ("we", "us", "our") operates the online casino and sports betting platform accessible at gbajbb.net. We are committed to protecting the privacy of every individual who accesses or uses our Platform, including visitors who have not yet registered an account and all registered players based in Bangladesh.

This Privacy Policy sets out in clear, plain English the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely, the circumstances in which data may be shared with third parties, and the rights you hold as a data subject. Please read this document carefully. By registering an Account or continuing to use the gbajbb Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference and govern your use of the Platform in conjunction with this document.

2. Data We Collect

gbajbb collects personal data that falls into the following categories:

2.1 Registration and Identity Data

When you create an Account on the gbajbb Platform, we collect the personal details you provide during the registration process. This includes:

• Full legal name
• Date of birth
• Gender (optional)
• Residential address, including city, district, and postal code (Bangladesh)
• Email address
• Mobile phone number
• Chosen username and hashed password (passwords are never stored in plain text)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations and fraud prevention procedures, we may request:

• A copy of a government-issued photo identification document (National Identity Card, passport, or driving licence)
• Proof of residential address (a utility bill, bank statement, or official correspondence dated within the preceding three months)
• Proof of ownership of the payment method used for deposits or withdrawals (e.g., a screenshot of a bKash or Nagad account in your registered name)
• A selfie photograph held alongside your identity document, where we have reasonable grounds to verify that the person submitting the document matches the account holder

2.3 Financial and Transaction Data

We record all financial activity associated with your Account, including:

• Deposit amounts, dates, and payment method identifiers (e.g., bKash wallet number, Nagad number, bank account details)
• Withdrawal requests, amounts, statuses, and destination payment method identifiers
• Bonus credits, wagering activity, and bonus expiry records
• Account balance history

gbajbb does not store full payment card numbers. Payment transactions are processed by regulated third-party payment partners who handle card and wallet data under their own security standards.

2.4 Gameplay and Betting Data

We collect records of all bets, wagers, game rounds, and sports betting activity conducted through your Account. This includes bet amounts, outcomes, game identifiers, timestamps, and session durations. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data

When you access the Platform, our servers automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Referring URL and pages visited on the Platform
• Session timestamps, duration, and click-path data
• Cookies and similar tracking technology identifiers (see Section 7)

2.6 Communications Data

If you contact gbajbb via live chat, email, or any other support channel, we retain records of the communication including the content of messages, timestamps, and the resolution outcome. This data is used for quality assurance, dispute resolution, and staff training purposes.

3. How We Collect Data

gbajbb collects personal data through the following means:

• Directly from you: Information you provide when registering, completing KYC, making transactions, placing bets, updating your profile, or contacting our support team.
• Automatically: Technical and device data collected by our servers and analytics systems when you browse or use the Platform.
• From third-party payment partners: Transaction confirmation and payment status data received from bKash, Nagad, Rocket, Upay, and banking partners when processing your deposits and withdrawals.
• From game providers: Gameplay outcome and session data passed from our integrated game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and others) to our Platform for account settlement and dispute resolution.
• From fraud prevention and identity verification services: Where we use third-party identity verification tools to cross-check the accuracy of documents submitted during KYC.

4. How We Use Your Data

The table below summarises the primary purposes for which gbajbb processes your personal data:

5. Legal Basis for Processing

gbajbb processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:

• Contractual necessity: Processing required to create and manage your Account, process financial transactions, and deliver the gaming and betting services you have requested.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including identity verification, anti-money laundering obligations, and record-keeping requirements.
• Legitimate interests: Processing carried out to pursue gbajbb's legitimate business interests, including fraud detection, platform security, product development, and responsible gaming monitoring, where those interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes, including the sending of promotional and marketing communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

gbajbb does not sell your personal data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

6.1 Payment Service Providers

Transaction data, including your payment method identifier and transaction amounts, is shared with payment partners such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank, solely to enable the processing of your deposits and withdrawals.

6.2 Game Software Providers

A unique player identifier (not your name or contact details) is shared with integrated game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to enable game session management and outcome settlement. These providers operate under their own data processing agreements and security standards.

6.3 Identity Verification Services

Where we use automated or assisted identity verification tools, the identity documents and photographs you submit during KYC may be shared with the verification service provider for the sole purpose of confirming your identity. Such providers are contractually bound to process this data only for the stated purpose and to delete it once verification is complete.

6.4 Fraud Prevention and Security Partners

Technical data, including IP addresses, device fingerprints, and behavioural patterns, may be shared with fraud detection and cybersecurity service providers to protect the Platform and its players from fraudulent activity.

6.5 Legal and Regulatory Authorities

gbajbb may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of gbajbb, its players, or the public.

6.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of gbajbb's business, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and any material change to this Privacy Policy that results from it.

7. Cookies and Tracking Technologies

gbajbb uses cookies and similar technologies (including local storage and session tokens) on the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for core Platform functionality, including maintaining your login session, remembering your language preference, and securing your account. These cannot be disabled without breaking core features.
• Performance and analytics cookies: Used to collect aggregate, anonymised data about how players navigate and use the Platform. This helps us identify pages with technical issues, improve load times, and prioritise feature development. No personally identifiable information is included in analytics data shared with third-party tools.
• Functional cookies: Used to remember your Platform preferences, such as your preferred sports betting view, game lobby filter settings, and notification preferences, so that you do not need to reconfigure them on every visit.

gbajbb does not use advertising or retargeting cookies. We do not share browsing data with advertising networks or social media platforms. You may manage cookie preferences through your browser settings at any time, though disabling strictly necessary cookies may impair your ability to use the Platform.

8. Data Retention

gbajbb retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your Account and for a period of five years following permanent account closure, in accordance with standard record-keeping practices for online gaming operators.
• KYC documents: Retained for a minimum of five years following the completion of verification, or longer where required by applicable anti-money laundering regulations.
• Financial and transaction records: Retained for a minimum of five years following the date of the relevant transaction.
• Gameplay and betting records: Retained for a minimum of three years following the relevant session or bet, or longer where required for open dispute or investigation purposes.
• Communications records: Retained for a minimum of two years following the date of the communication.
• Technical and device data: Retained in aggregate or anonymised form for up to 24 months for analytics purposes.

Once a retention period expires, data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

9. Your Rights

As a player whose personal data is processed by gbajbb, you have the following rights with respect to your data:

• Right of access: You may request a copy of all personal data gbajbb holds about you. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Minor corrections (such as address updates) can be made directly from your Account dashboard.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the original purpose of collection, or where you have withdrawn your consent and no other legal basis applies. This right is subject to overriding legal retention obligations.
• Right to restriction of processing: You may request that we limit the processing of your data while a rectification or objection request is being assessed.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request a machine-readable copy of the personal data you have provided to us.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the gbajbb support team via live chat or by writing to support at gbajbb dot net. We may ask you to verify your identity before processing your request. Requests will be responded to within 30 calendar days of receipt.

10. Children and Minors

The gbajbb Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from any individual under the age of 18. If you have reason to believe that a minor has registered an account or provided personal data to gbajbb, please contact our support team immediately. Upon receiving credible notification of underage access, gbajbb will promptly suspend the relevant account, investigate, and delete any personal data collected from the minor in question, subject to any overriding legal obligations to retain records of suspected underage gambling incidents.

11. Security Measures

gbajbb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform's servers
• At-rest encryption for sensitive data fields stored in our databases, including KYC documents and payment identifiers
• Role-based access controls ensuring that only authorised staff can access player data, and only to the extent required by their job function
• Regular penetration testing and vulnerability assessments carried out by qualified security professionals
• Multi-factor authentication requirements for all staff with access to player data systems
• Automated intrusion detection and alerting systems monitoring for anomalous access patterns
• Formal data breach response procedures, including obligations to notify affected players where a breach poses a risk to their rights and interests

No security system is entirely impenetrable. In the unlikely event of a data breach affecting your personal information, gbajbb will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

12. Third-Party Links

The gbajbb Platform may contain references to third-party game providers and payment partners. This Privacy Policy applies solely to data processed by gbajbb through the gbajbb.net Platform. Third-party services — including game studios, payment gateways, and any external sites that may be referenced — operate under their own privacy policies, and gbajbb accepts no responsibility for the data practices of those third parties. We encourage you to review the privacy policies of any third-party service you use in connection with your gbajbb account.

13. Amendments to This Policy

gbajbb reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address associated with your Account. The revised policy will take effect from the date indicated at the top of the document. Continued use of the Platform following the effective date of an amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should cease using the Platform and contact support to close your Account.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gbajbb handles your personal data, please contact our support team. All privacy-related enquiries are handled by trained staff who can assist in English.

Contact Channel: 24/7 Live Chat via the gbajbb Platform

Written Enquiries: support at gbajbb dot net

Response Time: We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 calendar days.

This Privacy Policy was last reviewed and published on 1 January 2026. gbajbb is committed to maintaining transparency in all data handling practices and will continue to update this document as our services and applicable legal requirements evolve.